If you receive this error, one of two things could have happened. If the problem persists, you may need to exchange the cassette box. If no bills are jammed, clean the dispenser sensors. This means that there is a cassette misfeed and the dispenser isn’t working properly. However, we’ve identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. They should guide you to the proper repair strategy. The purpose of ATM error codes is to diagnose a problem with your machine. 5 Common ATM Error Codes and How to Fix Them You might need this information later for warranties, equipment audits, or to advise employees when future troubleshooting is necessary. Take note of what went wrong, what action you took, and what the result was. It’s best to call an expert when tools and specialized knowledge are required.įinally, make sure you document everything. Fixing the problem yourself is quicker and cheaper than calling a technician.īut, if the machine needs to be opened up for servicing, you might need SLM. Hopefully your problem requires only FLM. SLM will need to be performed by a qualified technician. Simple issues like paper jams, cash jams, and empty receipt paper you can fix yourself. Most ATM troubleshooting can be done by the ATM owner by following simple directions associated with the error codes and referencing instructions or using the proper ATM owner manuals. There are two categories of ATM troubleshooting: first line maintenance (FLM) and second line maintenance (SLM).įLM can be performed by the ATM owner or cash loader. Consult outside resources such as your ATM manual or an ATM technician to determine the severity of the issue. If it doesn’t, it should at least guide you in the right direction. An error code may or may not identify the problem specifically. You might obviously know what part or function of your ATM machine isn’t working. The second step is to identify the problem. The first thing you should look for are error codes. This involves you recognizing that your ATM machine isn’t functioning properly. The first step is to assess the situation. There are a few simple steps you can take to troubleshoot your ATM if you encounter issues. Follow this guide as well as the appropriate owner manuals to help. It’s also fairly simple to conduct other troubleshooting if you follow the right steps. But they are easy fixes that you can handle yourself. There are 5 common ATM error codes that you are bound to see throughout the course of your ATM ownership. So no matter the age of your machine, it’s a good idea to conduct regular servicing and maintenance to keep your machine running for as long as possible with as little downtime as possible. It isn’t very common for new ATM machines to malfunction, but anything can happen at any time. You lose out on transactions, so it’s important to get your machine back up and running as quickly as possible. So it hurts your business as well when your ATM isn’t functioning. And that’s your service-convenient access to their accounts. Customers expect ATMs to be available and functioning when they need cash. No one likes to see an “Out of Order” sign. ATM error codes can help you keep your ATM working properly.
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